• is facilitated by an impartial team of mediators who ensure a respectful atmosphere in which everyone can openly express their own perspective on the (conflict) situation

  • is about identifying possible options for managing complex (conflict) situations and decision-making processes

  • enables the parties involved to make their own decisions; the mediators support and facilitate the process but do not determine the solutions

  • is a process in which mediators are legally obliged to respect and ensure confidentiality

  • is a voluntary process that can be ended by any one of the parties involved at any time

  • is explained in this short German-language video which introduces the process and methods used by mediators. Thanks to ESCHUJA and vjsual for providing the video.